Support center
CatalogWise help center
Operational help for account setup, scans, reports, billing, cookies, AI guidance and data requests.
Getting started with CatalogWise
Use CatalogWise as an operating layer for AI Commerce Readiness: scan a store, inspect evidence, prioritize fixes and turn the work into reports.
HelpRunning your first public scan
Public scans inspect visible storefront signals and create the first value moment before a paid plan.
HelpSaving a public scan to your dashboard
A public scan can be claimed after signup so the user does not lose the audit result.
HelpUnderstanding AI Commerce Readiness Score
The readiness score is a directional diagnostic based on evidence CatalogWise can inspect, not a promise of ranking, traffic or recommendation.
HelpUnderstanding evidence, sourceType and limitations
Every dashboard surface should state whether it is real evidence, awaiting evidence, plan-gated, provider-gated, demo sample or QA fixture.
HelpWorking with multiple stores
Multi-store is store-scoped. The active store controls scans, products, issues, recommendations, reports and relevant activity.
HelpProducts, issues and recommendations
Products, issues and recommendations are the daily operating surfaces for catalog readiness work.
HelpFix Generator
Fix Generator turns evidence-backed issues and recommendations into implementation guidance.
HelpReports, PDF exports and share links
Reports are the main proof asset: they package evidence, limitations, recommendations and fixes into a shareable output.
HelpAPI keys and developer usage
Scale and Agency users can automate scans, reports and usage reads through API keys.
HelpCredits and usage
Credits measure paid product actions such as scans, reports, AI enrichment and deeper analyzers.
HelpBilling and safe checkout
Billing should be understandable even when Stripe checkout or portal access needs setup for a workspace.
HelpShopify Deep Access
Deep Access is optional read-only authorization for deeper product, variant, feed and SKU diagnostics.
HelpTeam and workspace settings
Profile, workspace and team settings should clarify identity, plan, role, language and notification preferences.
HelpTroubleshooting common scan errors
Most scan failures come from invalid domains, blocked public pages, quotas, consent or provider configuration.
HelpSecurity and data boundaries
CatalogWise separates public scan evidence, connected provider evidence, tenant data, API credentials and billing records.
HelpUnderstanding locked, awaiting-evidence and provider setup states
CatalogWise should always explain why a feature is unavailable and what the user can do next.